Knowledgebase

 Add your website to Google

Google is the best search engine on the internet, that is why we recommend adding your website to...

 Can I change my plan to a higher one?

You can do this at any time and you will only pay the price difference between the original...

 Change the proration of my plan

You can change the apportionment of your service in your admin panel:...

 Customer Panel; Use and Features

From your client area you can perform many operations yourself, streamlining processes and...

 Do I have an administration panel?

Each of our clients has their own control panel with "back-end" in databases and access through...

 Do the domains that send us to register our clients belong to enchantservices.com?

No, the domain belongs to whoever appears as the person or registrant. This person or entity will...

 Does enchantservices.com give me FTP access?

To access your web hosting space on our servers, we provide you with an FTP account that will...

 Enchantservices.com emails fall into spam (GMAIL)

If your mailbox is from Gmail, it is sure that the emails that are sent to you from the...

 Google marks Website as "Attacker Website" (with virus)

It is advisable to check the website thoroughly, as it may have been attacked and the malicious...

 How do I register my payment?

Applies to clients who pay via bank transfer / deposit. After having made the payment of your...

 How is billing done?

Billing is automatic and is generated as follows: Issuance of the invoice (10 days before...

 How is the technical support?

We know the frustrations of our customers who come from other providers, among the main...

 How long does it take for DNS to disperse?

About 48 hours is the time it takes for the information from the DNS servers to propagate.

 How long does it take to activate the service?

Once you send us your payment information, we will confirm your payment and activate your account...

 How much time do I have to pay my bills?

You have up to 5 days to pay your bill: The invoice is generated 5 days before its due date,...

 If I have problems with code or web development, will they give me support?

We do not offer support for third-party applications, however we encourage you to write your...

 In what time will my account be ready?

We complete orders within 2 to 4 hours after your payment is confirmed.

 Request Cancellation of Services

To request the cancellation of a service, you can do it from your client area by following the...

 Tips to Create Efficient Support Tickets

To provide you with top quality support, it is very important that you provide the clearest, most...

 What are friendly URLs? and What is your advantage?

Friendly or semantic URLs are URLs easy for the user to understand and therefore easy to...

 What are the advantages of an own IP?

The main advantage would be that it requires your own IP if you want to have a certificate (SSL)....

 What are the advantages of having your own DNS?

For hosting resellers, but also for personal hosting, it is extremely useful to have your own...

 What are the content limits of my website?

enchantservices.com does not limit or interfere in any case with respect to the content that you...

 What content can I host?

We support any legal content, the content that we do not accept are: Non-illegal...

 What does FTP mean? and what is it for?

FTP is an acronym for "file transfer protocol" or "file transfer protocol". It is one of the most...

 What happens when the allocated disk space is exceeded?

You will receive warnings when your account is nearing its limits, and you can upgrade at any...

 What is a database?

It is a set of data belonging to the same context and systematically stored for later use. In...

 What is a DNS?

The Domain Name System or DNS is a hierarchical naming system that deals with the administration...

 What is DNS propagation?

The propagation is the time during which the information of your DNS is dispersed in the servers...

 What is the anti-spam policy?

We have a zero tolerance policy for spam, see the AUP

 What is the average network uptime?

Every month we achieve our goals of 100%, so there is no reason to think that you will receive...

 What is the Enchant Hosting service?

The Hosting Enchant service involves renting a space on the hard drive of a server directly...

 What is the resource use policy?

The resource use policies are as follows: Email: 500 emails per hour. MySQL: 50...

 What support tools do you have?

Unmanaged servers only offer limited support to: Support Center (includes manuals, tutorials...